From the beginning, Bob and Lola have practiced, preached and surrounded
themselves with people who believe in the same values they do. One of their
favorite quotes is from Tom Watson, Sr., founder of IBM, when he said” “I
believe the real difference between success and failure in a corporation can
very often be traced to the question of how well the organization brings out the
great energies and talents of its people.” and Watson Jr. carried on that
tradition saying: “the basic philosophy, spirit, and drive of an organization
have far more to do with its relative achievements than do technological or
economic resources, organizational structure, innovation, and timing.”
The
executive summary of TravelKare’s business plan contains: “We have a significant
belief that a management philosophy that is based on the intangibles
of attitude, people oriented, encouraging creativity, emphasizing the
positive, service oriented, and CARING, will pay more dividends than
traditional watching the books, productivity, etc. Related to this, under
MARKETING, “we will act more as a consultant to the provider, than a vendor. We
will respond promptly and personally to problems, and solve all with a win-win
scenario, if at all possible.”
Each of these prompted the adoption of the following Motto, Values and
Vision, which we summarize as our “philosophy”
Motto:
Journey
Do not follow where the path may lead,
Go instead
Where there is no path,
And leave a Trail!
Values:
- Caring
- Flexibility
- Personal Relationships
- Quality
- Honesty / Integrity
- Constructive Conflict
- Profitability
Vision:
To offer responsive, creative services through: personal relationships with
internal and external customers; an environment of open/honest communications,
service excellence and “can-do” attitudes; a corporate culture of
entrepreneuring and family spirit; and recognition and celebration of team and
individual successes; all at a profit. |
